These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you”) and Kesterly Ltd (“we,” “our,” “us”), the company that provides and operates TellDone, governing your use of the TellDone mobile applications, website, and cloud services (collectively, the “Service”). These Terms include the End User License Agreement (EULA) for our mobile applications.
TellDone is a product of Kesterly Ltd, a company registered in England and Wales, company number 17359915, registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Our full company particulars and contact details are in Section 24.
By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
TellDone is a voice-first planning application that:
The Service includes the iOS and watchOS applications, the web application at app.telldone.app, and a cloud backend at api.telldone.app.
Subject to your compliance with these Terms, you may download, install, and use the TellDone application on devices you own or control, solely for your personal, non-commercial use. That permission is limited, non-exclusive, non-transferable and revocable, and it is granted on the terms of this agreement.
You may not:
We may release updates to the application from time to time. Some updates may be required for continued use of the Service. You agree that we may automatically update the application on your device.
The application includes open source software components, each governed by its own licence, and those licences continue to apply to those components. A list of open source components and their licences is available on request at support@telldone.app.
You represent that you are not located in, and are not a citizen or resident of, a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a “terrorist supporting” country, and that you are not on any U.S. Government list of prohibited or restricted parties.
The Service offers Free, Basic, Pro, and Ultra subscription tiers with varying features and usage limits. Current plan details and pricing are shown within the app and on our website.
Paid subscriptions can be purchased in two ways.
(a) In the iOS app, as in-app purchases through the Apple App Store. Apple is the seller for those purchases: Apple bills you, issues your receipt, and handles payment processing and refunds under the App Store’s own terms. A charge from Apple is what appears on your statement.
(b) On the web, through a checkout run by Paddle. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Paddle’s Buyer Terms (https://www.paddle.com/legal/buyer-terms) name the Paddle company you buy from according to where you purchase from: Paddle.com Inc. in the United States, Paddle.com (Canada) Ltd. in Canada, and, for the rest of the world, Paddle.com Market Limited, registered in England and Wales with company number 8172165, registered office 30 Old Bailey, London, EC4M 7AU, United Kingdom.
For web purchases, Paddle bills you, sends your receipt and processes refunds. Paddle’s Buyer Terms and Refund Policy (https://www.paddle.com/legal/refund-policy) apply to your purchase from Paddle alongside our Refund Policy; Paddle’s Refund Policy states that where local consumer law or a supplier gives you additional rights, the highest level of rights applies.
Purchases made in the iOS app and on the web are billed separately, by Apple and by Paddle. Cancelling one does not cancel the other.
Some accounts hold paid features that were not bought at all — promotional access, or access we granted directly. Those are not purchases, nothing is charged for them, and the billing terms in this Section do not apply to them.
Your first recording unlocks a Welcome Gift: 30 days of Pro, free — and a little more if you start near the end of a month, so that you always get at least one monthly report. It is granted once and cannot be earned again, it works the same whichever device you record on, and it needs no card. Nothing is charged for it, and when it ends your account returns to the Free plan unless you have chosen a paid plan.
Paid subscriptions automatically renew at the end of each billing period (monthly or annual) unless you cancel.
You can manage or cancel an App Store subscription at any time on your iPhone, in the system Settings under your Apple subscriptions, and a web subscription through Paddle at https://paddle.net, or write to us at support@telldone.app and we will help you cancel it. The subscription settings on your iPhone cannot change or cancel a web subscription.
Refunds are covered in full by our Refund Policy at https://telldone.app/refund-policy, which forms part of your agreement with us.
In short: for App Store purchases Apple issues refunds under its own rules and decides each request, and we cannot issue those refunds ourselves; for web purchases Paddle processes refunds under its Refund Policy, as described in our Refund Policy. If a web payment is refunded in full, the paid access it bought ends immediately. If a web payment is reversed through a chargeback, the paid access it bought ends immediately (see Section 9 of the Refund Policy). If the chargeback is later reversed, the paid access is restored.
Your statutory rights, including the right to cancel a distance contract, are set out in Section 8 of the Refund Policy and are not limited by anything here.
We may change the price of a subscription plan for the following reasons, and no others: a change in what it costs us to provide the plan (including the cost of the AI, speech-to-text, hosting and payment services we depend on); a change in taxes or platform commission that applies to the plan; or a change in what the plan includes. Existing subscribers will be notified at least 30 days in advance and given the option to cancel before the new price takes effect. If you cancel before the new price takes effect, you are not charged it.
Each subscription plan includes specific usage limits (notes per month, uploads per day, recording duration, storage capacity, STT minutes). Current limits are displayed in the app under Settings → Usage.
You retain full ownership of all content you create through the Service, including audio recordings, notes, tasks, events, and any other user-generated content. We do not claim any intellectual property rights over your content.
You grant us a limited, non-exclusive, worldwide license to process, store, transmit, and display your content solely for the purpose of providing and improving the Service. This license terminates when you delete your content or account.
Content generated by our AI (summaries, task titles, event details, reports, tags) is derived from your input and is considered your content. AI outputs may occasionally be inaccurate, incomplete, or inappropriate. You are responsible for reviewing and verifying AI-generated content before acting on it.
Two of these work differently from the rest, because they run on your device rather than through our servers. If you connect Google Tasks, the app asks Google for access to your tasks and then talks to Google directly from your device; our servers are never involved and never hold that token. Things is not a network integration at all — your device hands the item to the Things app installed on it, so Cultured Code, who make Things, receive nothing from us. For both, the third party’s own terms and privacy policy govern what happens at their end.
The rest of this Section is about the integrations that run through our servers: Todoist, Notion and Microsoft To Do, each connected via OAuth. When you enable one of those:
TellDone’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. See https://developers.google.com/terms/api-services-user-data-policy and the corresponding section of our Privacy Policy for the detailed disclosure.
Our Notion integration is implemented as a Notion public connection. We can only access pages or databases you explicitly grant during the Notion authorization flow. We use that access solely to read, create, update, and delete items you sync from TellDone, and we comply with the Notion Developer Terms.
Our Todoist integration uses OAuth 2.0 with the minimum scopes needed for two-way task sync. We comply with the Todoist API terms.
Our Microsoft To Do integration provides an optional, user-initiated two-way sync of tasks and is available on the Basic plan and above. It uses the Microsoft identity platform (OAuth 2.0) and requests delegated permissions only (Tasks.ReadWrite, offline_access, and openid) to read and write tasks on your behalf; we do not request or use administrator (“admin consent”) permissions. We write your TellDone tasks into a dedicated list named “TellDone” that we create in your Microsoft To Do, and we interact only with that list. Our use of Microsoft APIs complies with the Microsoft APIs Terms of Use, and your Microsoft account remains subject to the Microsoft Services Agreement and Microsoft Privacy Statement. TellDone works with Microsoft To Do but is not affiliated with, sponsored by, or endorsed by Microsoft. See the corresponding section of our Privacy Policy for the detailed data disclosure, including how to disconnect the integration and revoke access.
You agree not to:
The Service — including its design, code, branding, documentation, and AI prompts — is protected by intellectual property laws. These Terms give you no rights in any of it, and no rights in the TellDone name, logos, domain names or other brand features, beyond the permission to use the application set out in Section 2.
Open source components and third-party models included in or used by the Service remain subject to their own licence terms.
Apple, the Apple logo, App Store, Sign in with Apple, and Hide My Email are trademarks of Apple Inc. Google, Google Tasks and Sign in with Google are trademarks of Google LLC. Notion is a trademark of Notion Labs, Inc. Todoist is a trademark of Doist S.L. Things is a trademark of Cultured Code GmbH & Co. KG. Microsoft and Microsoft To Do are trademarks of Microsoft Corporation; TellDone works with Microsoft To Do as a compatible third-party application and is not affiliated with, sponsored by, or endorsed by Microsoft. Their appearance in the Service does not imply endorsement.
Your use of the Service is also governed by our Privacy Policy at https://telldone.app/privacy, which explains how we collect, use, and protect your personal data, and identifies Kesterly Ltd as the controller of that data. By using the Service, you acknowledge that you have read and understood the Privacy Policy.
You can delete your account at any time through the in-app account deletion feature (Settings → Account → Delete account). After you confirm, we email you a link that is valid for 7 days. Opening the link changes nothing: deletion is scheduled only when you press Confirm Deletion on the page it opens. If you do not confirm within 7 days, the request lapses and your account stays active. Once scheduled, deletion executes after a 7-day grace period, and you can cancel the pending deletion at any time before the grace period expires. At your request, for example by writing to support@telldone.app, we can shorten the grace period so that your account is deleted within 24 hours. We never shorten it unless you ask. Once we have shortened the grace period at your request, the pending deletion can no longer be cancelled.
After the grace period, your personal data is permanently removed from our live systems. This includes your audio recordings, your notes, tasks and events, and our stored copies of the access tokens for any integrations you connected. A record that a deletion or a data export was requested is kept, with your account reference removed from it. Deletion runs in steps: your stored files are removed first, then your records in our database. If removing the files fails, the database step is postponed and the whole deletion is retried automatically until it completes. Files already removed stay removed, so until the retry succeeds, part of your data may already be gone while your account still exists. When the deletion runs, your account is closed before any file is removed, so from then on it can no longer be used to upload or create new data. Any file written in that last moment is removed by follow-up automatic checks within 6 hours; section 5.1 of our Privacy Policy explains this.
If you have a subscription bought on the web through Paddle, nothing is cancelled when you ask for deletion or when you confirm it, and cancelling a pending deletion leaves your subscription as it was. The subscription is cancelled with Paddle when the deletion is carried out, after the grace period. Your data is removed only once we have confirmed with Paddle that the subscription is cancelled. If that cannot be confirmed, the deletion stops before any of your data is removed, your data is kept, and the deletion is attempted again later, so it can take place later than the end of the grace period. Cancelling the subscription is not a refund: whether you get any refund of unused time is covered by Section 4 of our Refund Policy. If you had a subscription bought on the web, a refund-check case for your payment and a pseudonymised record of how it was resolved can also be kept after deletion, as set out in section 5 of our Privacy Policy.
Two things about connected accounts that you should know, because they are not ours to finish:
Encrypted backups are kept on a rolling schedule and expire on their own cycle, so a copy of your data may remain in backups for up to about six months after deletion. If we ever have to restore our systems from a backup, accounts deleted before it are deleted again as a step of the restore, as set out in section 5.1 of our Privacy Policy.
Our Privacy Policy sets out the detail, including what survives deletion and why.
We may suspend or terminate your account if you:
Not paying for a subscription is not a reason for us to close your account. If a paid plan is not renewed or a renewal payment is not completed, your account returns to the Free plan, as described in Section 4.5, and your data is kept.
If a renewal payment for a web subscription fails, you keep the paid access for 7 days from when Paddle marks the subscription as past due, while the payment is retried. If the payment has still not gone through by then, your account returns to the Free plan at our next regular check. If the payment goes through later, your paid access returns. If a web payment is reversed through a chargeback, the paid access it bought ends immediately (Section 4.6); your account itself stays open on the Free plan.
We will provide notice before termination when possible and allow you a reasonable period to export your data, except in cases of severe violations or where required to comply with law.
If we close your account for a reason that is not one of the reasons above, we will put you back in the position you paid for — by restoring your access for the remainder of the period, or, where your subscription was bought through the App Store, by supporting a refund request to Apple and providing an equivalent extension of paid access if Apple declines.
If you are a consumer, you have legal rights that these Terms do not and cannot take away. Digital content and services supplied to you must be of satisfactory quality, fit for any purpose you made known to us, and as described. Where they are not, you have the right to ask us to repair or replace what was supplied, and if that is not possible or we do not do it within a reasonable time, the right to a reduction in price — which may be a reduction to nothing, meaning a full refund. Those rights sit under the Consumer Rights Act 2015 and equivalent mandatory law in your country of residence, and nothing in this Section or in Section 15 limits them.
Subject to that, and to the maximum extent permitted by law:
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL WARRANTIES INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT.
Without limiting the foregoing, we do not warrant that:
Read this Section together with the first paragraph of Section 14. The limit below does not apply to any of the following, and we do not exclude or limit our liability for them:
Subject to that, and to the maximum extent permitted by law:
If a mandatory consumer protection law that applies to you prohibits that limit, it does not apply to you.
You agree to indemnify and hold us harmless from third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) to the extent they arise from your breach of these Terms, your unlawful or infringing use of the Service, or content you submit that infringes the rights of a third party. You are not required to indemnify us for any matter caused by our own acts or omissions, and this Section does not apply to you if you are a consumer.
These Terms are governed by the law of England and Wales. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Disputes arising from these Terms or the Service are subject to the exclusive jurisdiction of the courts of England and Wales, except where prohibited by applicable consumer protection law. If you are a consumer resident in the United Kingdom or the European Union, you may bring proceedings in the courts of the country of your habitual residence, and we may bring proceedings against you only in the courts of your habitual residence.
Nothing in these Terms deprives you of the protection afforded by the mandatory consumer protection law of your country of residence. If you are a consumer in the United Kingdom, the fairness rules in Part 2 of the Consumer Rights Act 2015 apply to these Terms.
To the extent your use of the Service involves Google API user data, your use is additionally subject to the Google API Services User Data Policy at https://developers.google.com/terms/api-services-user-data-policy, as further described in our Privacy Policy.
If something has gone wrong, please contact us at support@telldone.app. We will try to resolve it with you directly, and we usually can. This is an invitation, not a precondition: you are free to take legal action at any time, and nothing in these Terms requires you to wait or to negotiate first.
We are not currently a member of an alternative dispute resolution scheme, so we cannot offer that route.
We may update these Terms from time to time. When we make material changes (changes that materially reduce your rights, increase your obligations, or change the pricing of subscriptions you already have):
For non-material changes (clarifications, typo fixes, updates to third-party processor names that do not change data flows), we may update the page without advance notice but will still update the “Last updated” date.
If you download the application from the Apple App Store, the following additional terms apply between you and us, with Apple Inc. (“Apple”) as a third-party beneficiary:
21.1 Acknowledgment. You acknowledge that these Terms are concluded between you and Kesterly Ltd only, and not with Apple. Kesterly Ltd, not Apple, is solely responsible for the application and the content thereof.
21.2 Scope of license. The license granted to you for the application is a non-transferable license to use the application on any Apple-branded products that you own or control and as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions, except that the application may be accessed and used by other accounts associated with you via Family Sharing or volume purchasing.
21.3 Maintenance and support. Kesterly Ltd is solely responsible for providing any maintenance and support services with respect to the application. Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the application.
21.4 Warranty. Kesterly Ltd is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the application to you; and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the application.
21.5 Product claims. Kesterly Ltd, not Apple, is responsible for addressing any claims by you or any third party relating to the application or your possession and/or use of the application, including but not limited to (i) product liability claims; (ii) any claim that the application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation.
21.6 Intellectual property rights. In the event of any third-party claim that the application or your possession and use of the application infringes that third party’s intellectual property rights, Kesterly Ltd, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such claim.
21.7 Legal compliance. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
21.8 Developer name and address. For questions, complaints, or claims with respect to the application, contact:
Kesterly Ltd 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom Email: support@telldone.app Phone: +44 7476 364394
21.9 Third-party terms. You must comply with applicable third-party terms when using the application (including the OAuth-based integrations described in Section 8).
21.10 Third-party beneficiary. You acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of these Terms, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.
If you sign in to TellDone using Sign in with Apple, the following applies in addition to the rest of these Terms:
TellDone exposes two programmatic interfaces:
By using either interface, you agree that:
You authorize on a per-action basis. When you connect an external AI agent through the User MCP, the agent receives only the responses to the specific tool calls it makes — your full account contents are not transmitted in bulk, and are not shared with the agent’s vendor for any purpose beyond completing your request. See our Privacy Policy for the equivalent disclosure framed for personal data.
For full integration documentation, current rate limits, and AI agent setup guides, see https://docs.telldone.app/integrations/mcp-access.
TellDone is a product of Kesterly Ltd.
| Legal name | Kesterly Ltd |
| Registered in | England and Wales |
| Company number | 17359915 |
| Registered office | 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom |
| Register | Companies House, https://find-and-update.company-information.service.gov.uk |
| Email — support and questions about these Terms | support@telldone.app |
| Email — legal and data protection | legal@kesterly.com |
| Telephone | +44 7476 364394 |
| Website | https://telldone.app |
These Terms of Service incorporate the End User License Agreement (EULA) for the TellDone mobile applications distributed through the Apple App Store.